Refund & Cancellation Policy

Last updated: 1 August 2025

1. Overview

This policy applies to commissioned portfolio reporting services from Hazelway Analytics Co., Ltd.. Website content is free; refunds relate to paid reporting engagements covered by a signed quote or engagement letter.

2. Deposits

New clients typically pay a 40% deposit to reserve analyst time and schedule production. The deposit becomes non-refundable once we begin data validation on received documents, usually within three business days of deposit receipt.

3. Cancellation by client

• Before work begins: Full deposit refund minus an administrative fee of ₩120,000.
• After data validation starts: Deposit retained; any additional payments for work not yet performed are refunded.
• After draft folio delivery: No refund of deposit or progress payments. Revisions within agreed scope continue as specified in the engagement letter.

4. Rescheduling

Briefings may be rescheduled once without charge if requested at least forty-eight hours before the appointed time. Late rescheduling or no-shows may incur a ₩180,000 rebooking fee to cover analyst travel or reserved studio time.

5. Timeline delays

If Hazelway misses an agreed draft deadline by more than five business days due to our studio capacity (not late client data), you may choose a 10% fee reduction or cancellation with full refund of any payment for undelivered work.

6. Partial refunds

If we deliver a report that omits a major scoped section confirmed in writing, we will either complete the section at no charge or issue a partial refund proportional to the omitted scope.

7. Non-refundable items

• Completed site visits and travel disbursements already incurred
• Additional printed folio sets after printing
• Rush surcharges when the final folio was delivered on the agreed rush date
• Monthly summary cycles already delivered

8. Work already started

Acquisition due diligence packs and retroactive quarterly reconstructions involve substantial analyst hours early in the engagement. Once site visits occur or historical reconstruction exceeds four analyst-hours, cancellation refunds exclude that labor at our standard hourly rate quoted in the engagement letter.

9. Refund process

Email info@service-hazelway.click with your engagement reference, reason for the request, and bank account details for transfer. We acknowledge within three business days and process approved refunds within fourteen business days to the original payment method where possible.

10. Disputes

We aim to resolve quality concerns through revised folios before refunds. Unresolved disputes are handled under the governing law provisions in our Terms of Service.

11. Contact

Hazelway Analytics Co., Ltd.
Lim Chaewon, 72 Dasom-ro 3-gil, Seo-gu, Gwangju 61900, REP. OF KOREA
+82-62-5836-2147 · info@service-hazelway.click